Shipping policy
At Divastra, we are committed to delivering your order quickly, securely, and discreetly to your destination, wherever you are in the world. We ship internationally, including the United States, United Kingdom, Canada, Australia, New Zealand, GCC countries, and Europe.
All orders are processed with care to ensure a seamless luxury experience from our warehouse to your doorstep.
Order Processing & Handling Time
All orders are prepared and dispatched from our international warehouse.
⏳ Handling Time: 1–3 business days
During this time, we carefully:
- Verify your order
- Conduct quality control checks
- Prepare and package your items
- Dispatch your order
Orders are not processed or shipped on weekends or public holidays.
Shipping & Transit Time
Once dispatched, your order enters the shipping (transit) phase.
Estimated Delivery Times by Region:
- USA & Canada: 7–12 business days
- UK & Europe: 7–12 business days
- Australia & New Zealand: 8–14 business days
- GCC Countries: 8–14 business days
Please note:
- Delivery times are estimates, not guarantees
- Most orders arrive earlier than the maximum timeframe
- Delays may occasionally occur due to customs or carrier operations
Total Delivery Time (Estimated)
8–15 business days depending on destination and processing time.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
- Tracking updates may take 24–72 hours to appear
- You can follow your shipment in real time using the provided link
Customs & Duties
For most destinations, orders are shipped under DDP (Delivered Duty Paid) or equivalent arrangements where applicable.
This means:
- No additional customs fees or import duties for you in most cases
However, depending on local regulations, some countries may occasionally apply standard import checks or duties outside our control.
Lost, Delayed, or Undeliverable Packages
We are not responsible for:
- Incorrect or incomplete shipping addresses
- Refused deliveries
- Failed delivery attempts due to customer availability
- Packages returned due to address errors
Please ensure all shipping details are accurate at checkout.
Shipping Support
If your order has not arrived within 20 business days after dispatch, please contact us:
Please include:
- Your order number
- Your tracking number
Our team will investigate and assist you promptly.
Policy Agreement
By placing an order on divastra.com, you confirm that you have read, understood, and agreed to this Shipping Policy.